Refund, Return & Cancellation Policy

1. Cancellation Policy

We recognize that farming schedules and planting plans can shift. We offer flexible order cancellations prior to courier dispatch:

• Pre-Dispatch Cancellation: Orders can be cancelled free of charge at any time before the consignment is packaged and dispatched from our warehouse hubs.
• Post-Dispatch Policy: Once an order has been processed, assigned a carrier tracking number (AWB), or handed over to our logistics partner (Delhivery), it cannot be cancelled in transit.
• How to Request Cancellation: To cancel an order before dispatch, please contact our support desk immediately at +91 8919751092 or email bhavaniagrobazaar@gmail.com with your Order ID. If already charged, a 100% full refund will be initiated instantly to your original payment method.

2. Returns Policy & Conditions

We accept returns within 7 days of delivery, strictly subject to the following standard conditions:

• The item must be unused, unopened, and in its original manufacturer packaging.
• The product must be in the same pristine condition as when received.
• Proof of purchase (official invoice or order confirmation receipt) is mandatory.

3. Return and Refund Eligibility

Due to the sensitive nature of agricultural products (certified seeds, bio-fertilizers, specialty nutrients), we accept returns and issue refunds under the following specific circumstances:

4. Free Exchanges & Replacements

We do not offer general open-box returns once goods are delivered. However, if you receive a defective, expired, incorrect, or mismatched product, you may request an exchange or replacement free of cost.

• 48-Hour Reporting Window: The discrepancy must be reported to our support team within 48 hours of delivery.
• Photographic Evidence: Clear photographs or unboxing video showing the shipping label, batch number, and defect must be provided.
• Stock Availability: Exchanges are subject to the real-time availability of the requested variety in our inventory. If the item is out of stock, we will issue an immediate full refund or alternate replacement at your choice.

5. Step-by-Step Return Process

To initiate an authorized return or exchange, please follow these four simple steps:

Shipping Costs Note: Shipping costs for authorized returns due to errors on our part (such as a wrong, damaged, or defective item) are 100% borne by Bhavani Agro Bazaar. For voluntary returns of eligible unopened non-seed supplies, return transit freight is the responsibility of the customer.

6. Damaged or Incorrect Items Upon Delivery

7. Refund Process & Settlement Timelines

Once your returned parcel is received at our Anantapur distribution warehouse, our quality assurance team inspects the contents against the RMA record.

• Inspection & Approval: We will inspect the return and notify you of the approval or rejection of your refund within 2 business days.
• Automatic Credit: If approved, your refund will be processed immediately. A credit will automatically be applied to your credit card, debit card, UPI handle, or original method of payment within 5 to 7 business days.
• Cash on Delivery (COD) / Direct Orders: For direct account purchases, refunds will be credited directly to your bank account via NEFT/IMPS or UPI upon receipt of account details.

8. Missing or Late Refunds

If you have not received your refund after 7 business days of confirmation:

1. First re-check your bank account statement or UPI transaction history.
2. Contact your credit card issuer or bank; processing and settlement times often require 2 to 4 extra business days to post to your statement.
3. If you have completed the above steps and have not received your funds, reach out to our accounts team at bhavaniagrobazaar@gmail.com with your transaction reference.

9. Returns Desk & Customer Support