Customer Data & Privacy Policy

1. Who We Are & Scope of this Policy

This Privacy Policy governs the collection, processing, and protection of personal data by Sri Bhavani Agencies (“Bhavani Agro Bazaar”, “we”, “us”, or “our”), having its principal place of business at:

This policy applies to all visitors, registered farmers, retailers, and customers accessing our website (bhavaniagrobazaar.in), mobile applications, WhatsApp support channels, and store branches across Anantapur, Guntur, Madanapalle, Podili, and Markapuram.

2. Customer Data We Collect

To provide agricultural inputs, seed fulfillment, and reliable parcel delivery, we collect the following types of information:

• Personal Identification: Full Name, Mobile Phone Number, and Email Address.
• Delivery & Farm Address: Door/Flat No, Street/Road, Village/Area/Colony, City/Town, District, State, and 6-digit Postal Pincode.
• Order & Purchase History: Crop varieties selected, pack sizes (grams/kilograms), billing totals, delivery preferences (Doorstep Delivery or Branch Pickup), and order timestamps.
• Payment Transaction Logs: Mode of payment (UPI, Net Banking, Debit/Credit Card), transaction reference IDs, and timestamp confirmation provided by our banking partners. (Note: We do NOT store card numbers, CVVs, or UPI PINs.)
• Technical & Security Data: IP address, device operating system, browser type, and authentication tokens to protect your account against unauthorized access.

3. How We Use Customer Data

We process your data exclusively for genuine operational purposes:

• Order Fulfillment & Packing: Preparing, packaging, and dispatching seeds and crop nutrition items matching your order specifications.
• Courier & Doorstep Delivery: Generating shipping waybills with our logistics partner (Delhivery) to bring packages directly to your farm or doorstep.
• Real-Time Tracking Notifications: Transmitting live Delhivery AWB tracking numbers and dispatch updates via SMS and WhatsApp.
• Invoicing & Statutory Compliance: Issuing official Bills of Supply and fulfilling statutory agricultural licensing and tax maintenance obligations.
• Agronomic & Customer Support: Assisting you with sowing guidelines, seed recommendations, package tracking queries, and order management.

4. Payment Security & Banking Protection

Your online payments are handled with enterprise-grade banking security:

• Bank Gateway Encryption: All transactions are routed directly through ICICI Bank Payment Gateway via secure 256-bit SSL encrypted channels.
• No Card or PIN Storage: Bhavani Agro Bazaar never stores, sees, or intercepts your debit/credit card numbers, CVV security codes, NetBanking credentials, or UPI MPINs.
• Instant Verification: Transactions are confirmed securely through cryptographic hash verification directly with bank servers.

5. Third-Party Data Sharing & Logistics

We strictly enforce a zero-commercial-sharing policy. We only transmit essential delivery information to trusted service providers who enable your order:

6. WhatsApp & SMS Communications

When placing an order or registering an account, you consent to receive transactional notifications on your registered phone number via SMS or WhatsApp:

• Order confirmation receipt and Bill of Supply summary
• Courier dispatch alert with live Delhivery tracking AWB link
• Delivery out-for-delivery alert to ensure successful handover
• Customer support resolution messages regarding your specific inquiries

You can opt out of non-critical communications at any time by contacting our support desk.

7. Data Security & Storage Standards

We implement robust physical, electronic, and administrative safeguards to protect your personal data against loss, misuse, unauthorized access, disclosure, or alteration:

• Full SSL/TLS encryption for all data transmitted between your browser and our servers.
• Restricted, role-based database access accessible only by authenticated management personnel.
• Regular security audits and server software updates.

8. Your Privacy Rights & Data Control

Under applicable Indian data protection laws, you possess the following rights:

• Right of Access: Review your personal profile and past orders anytime under your Account dashboard.
• Right of Rectification: Update or correct your delivery address, phone number, or receiver name via the Addresses page.
• Right to Erasure (Account Deletion): Request the permanent deletion of your account and associated personal identifiers.

9. Account Deletion & Data Removal Procedure

If you wish to delete your Bhavani Agro Bazaar account and remove your personal information from our active databases:

1. Send an email to bhavaniagrobazaar@gmail.com with the subject line "Account Deletion Request" from your registered email address, or send a request via WhatsApp/Call to +91 8919751092.
2. Include your registered mobile number and full name for verification.
3. Our data team will authenticate the request and permanently delete your profile, saved addresses, and active credentials within 7 business days. (Note: Statutory tax invoices and past fulfilled transaction records will be archived solely as required under Indian commercial and agricultural law).

10. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer for customer data inquiries are: